[rt-users] Merged Ticket Performance Degredation

[Mark Blackman]

On 17 Oct 2008, at 16:39, Damon Miller wrote:

> Hi all,
>
> We're experiencing an issue with RT 3.6.1 wherein loading merged  
> tickets
> results in severe performance degredation, e.g. 100 - 300 seconds per
> ticket.  After 30 seconds, Apache gives up on the FastCGI script and
> generates a 500.  This problem has been documented and referenced in
> several posts, but I have been unable to find a resolution.
>
> Thanks for any suggestions or feedback.

adding

@LogToSyslogConf = ( socket => 'native' ) unless (@LogToSyslogConf);

to RT_SiteConfig.pm sped up the merged ticket display from 260 seconds
to about 6 seconds for us.

probably still too many log messages being written for the reason
above I suppose.

- Mark