[rt-users] RT thinks this message may be a bounce

[Kenneth Crocker]

Rana,


	If you know SQL and have either SQL Plus or SQL Navigator (or some 
other tool), you might want to take a look at the "TICKETS" table. This 
table will show you any links, tickets it merged from, etc. That might 
tell you something. Have you run a query to see what queues there 
are/were in? If a ticket from another Queue was merged into a ticket in 
a different Queue  AND if that is the cause, you might be able to 
correct the problem by unmerging the ticket, moving it to the correct 
queue and THEN merging it.
	To stop the problem, you could write a scrip that evaluates the "FROM" 
queue on a merge and if no the same as the "TO" queue, do not complete 
the transaction, or if that's not possible, UNDO the transaction. Just a 
thought.

Kenn
LBNL

On 10/21/2008 5:35 AM, Rana Tanveer wrote:
> Thanks Kenneth Crocker for you quick response
> 
> might be but some other fellow did this merge.
> 
> i actually want to know what should i do to avoid this situation. what 
> to check and where to check. situation is annoyed getting too much 
> bounces like that.
>  
> thanks for response
> 
> regards,
> 
> Rana Tanveer
> 
> 
> 
> 
> 
> On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <KFCrocker at lbl.gov 
> <mailto:KFCrocker at lbl.gov>> wrote:
> 
>     Rana,
> 
> 
>            When you merged the initial ticket, did you merge it into a
>     ticket in the same queue?
> 
> 
>     Kenn
>     LBNL
> 
> 
>     On 10/20/2008 8:11 AM, Rana Tanveer wrote:
> 
>         Hi RT Experts
> 
>         I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.> on a Fedora
>         9 Machine, everything is fine
> 
> 
>         but on my few merged ticket i get the following error mail
>         generated and sent to root user. on every reply this error mail
>         generated.
> 
>         "RT thinks this message may be a bounce"
> 
>         could someone guide me where should i look for this error? and
>         how to overcome this?
> 
>         This problem is only with merged tickets only
> 
> 
>         -- 
>         ---------------------------------------------
>                 Rana Tanveer
>                +923224194457
>         http://www.sysadminsline.com
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> 
> -- 
> ---------------------------------------------
>          Rana Tanveer
>         +923224194457
> http://www.sysadminsline.com
> ---------------------------------------------