[rt-users] set Due depending on Created

[Kenneth Crocker]

Violetta,


	In the "Basics" screen of a Queue (Configuration->Queues->select Queue) 
you will see the "Requests should be due in" field. If set to a value 
greater than 0, the due date will be automatically set. That should do 
it. However, that means that ALL requests that come in will get that 
calculated due date. If you get a request that is especially more 
complex, you will want to modify that date manually. We have over 100 
queues and some use the field and some don't.


Kenn
LBNL

On 10/21/2008 7:29 AM, Violetta Wawryk wrote:
> Hi,
> 
> can anyone tell me how I can set "Due" depending on the "Created"-Date?
> 
> I know how to get the the Creationdate:
> my $createdate = ($self->TicketObj->CreatedObj);
> 
> But how can I encrease it for example 14 days?
> 
> I did find something that takes the scrip execution time and adds 1 day.
> $duedate->Set(Format=>'unknown', Value=>'1 days');
> But that doesn't work if I want to change it 3 days later, because than 
> I would have all in all 17 days.
> 
> I know that I can write the new date with:
> $self->TicketObj->SetDue($duedate->ISO);
> 
> 
> So all I need is the step inbetween.
> 
> Thanks,
> 
> Violetta
> 
>