[rt-users] outside email

[Joe Charbonneau]

3.6.3 this is a new issue we are trying to get customers to send us
trouble tickets

-----Original Message-----
From: Eli Altman [mailto:eli at gmnameplate.com] 
Sent: Friday, October 24, 2008 12:02 PM
To: Joe Charbonneau; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] outside email

What version of RT again? There may be better options for AD
authentication out there. Has this server been running for a while, is
it filled with tickets yet? Has this installation of RT ever dealt with
tickets created via email before?  New issue or existing?

-----Original Message-----
From: Joe Charbonneau [mailto:josephc at sendwordnow.com]
Sent: Friday, October 24, 2008 8:47 AM
To: Eli Altman; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] outside email

Just received this info from the person who built the server

the source code hasn't been changed

It was build from freebsd ports

it's setup for ad auth via apache heimdal module

-----Original Message-----
From: Eli Altman [mailto:eli at gmnameplate.com]
Sent: Friday, October 24, 2008 11:33 AM
To: Joe Charbonneau; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] outside email

What version of RT are you running? How did you install it and have you
made any modifications to it since the install?  I can't remember if RT
creates non privileged users by default when a ticket is create via
email.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
jacharbonneau
Sent: Friday, October 24, 2008 7:05 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] outside email


I have also went into the RT_SiteConfig and changed
Set($SenderMustExistInExternalDatabase , undef) i changed the undef to 0
will this also cause issue if i have set the everyone group to create
and
reply i have also set unpriviledged group to create and  reply also.

Eli Altman wrote:
>
> What message/error are you getting, exactly? Have you set the
CreateTicket
> and ReplyToTicket for Everyone?
>
> Elias
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> jacharbonneau
> Sent: Thursday, October 23, 2008 11:03 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] outside email
>
>
> Wondering how to have anyone send an email to a certain mailbox in our
> company's email that is associated with a queue in fetchmail. I have
> created
> the queue and the mailbox and email address but i can only send from
email
> accounts that i have put into users on rt. is there a way so that
anyone
> can
> send an email to the mailbox with out getting denied and without
having to
> manually put the person's out side email address in rt and associate
it
> with
> a queue.
> --