[rt-users] rt 3.8.1: Graphical charts are not available. error

[Janet Houser]

Hi folks,

I hope this is the right list to submit my quesstion.  Sorry in advance 
if it isn't.

I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie) 
the output of ticket searches
I get the error "Graphical charts are not available".

I looked in the archives and saw the following "Re: Hierarchy View in 
3.8" by Helmuth Ramirez.
Following this thread I did the following:

- installed graphviz  from http://www.graphviz.org/ using
       yum install 'graphviz*'

  I got the error: yum install graphviz-php.i386  <-- missing dependency 
graphviz = 2.16-1.el5 is
  needed by package graphviz-php

  So I then -

- downloaded the source from http://www.graphviz.org/  and installed it.

- "yum install webdot" and did a

    perl -MCPAN -e 'install GraphViz'

- ran the command "dot -c" in an xterm.

rebooted the system and still no luck.

I see the following in the apache2.access log file but nothing looks 
like a glaring reason why
it won't graph:

xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET 
/Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status 
HTTP/1.1" 200 13787
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET 
/NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET 
/NoAuth/css/print.css HTTP/1.1" 200 443
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js 
HTTP/1.1" 200 6190
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET 
/NoAuth/js/titlebox-state.js HTTP/1.1" 200 928
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js 
HTTP/1.1" 200 1032
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET 
/NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET 
/NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls 
HTTP/1.1" 200 2655
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET 
/NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET 
/NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET 
/NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET 
/NoAuth/webrtfm.css HTTP/1.1" 200 513
xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET 
/NoAuth/css/calendar.css HTTP/1.1" 200 746

There doesn't seem like there needs to be an entry for this in the 
RT_SiteConfig.pm file in order
to get this to work but I could be missing the bleeding obvious.

All suggestions welcome!

thanks.

janet