[rt-users] rt 3.8.1: Graphical charts are not available. error

Fri Oct 24 14:56:58 EDT 2008

It won't hurt anything to set the DisableGD to undef anywhere in the SiteConfig (except the last line).. it can only help.  Give it a shot, restart apache and tell me how it goes.

-----Original Message-----
From: Janet Houser [mailto:jhouser at cfa.harvard.edu]
Sent: Friday, October 24, 2008 11:27 AM
To: Eli Altman
Cc: Drew Barnes; RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error

Hi Eli,

Thanks.

I didn't modify my new SiteConfig file for graphing.  Did I miss
something?  In my previous verion (3.6.5) I didn't have to
add anything special for bar and pie graphs to work, so I assumed I
didn't need any new graphing mods in my 3.8.1 Site config file.

j
> Janet, if after the SiteConfig mod you get "You've enabled GD, but we couldn't load the module: xxx" then you need to reinstall GD::Graph as Drew suggested.
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Drew Barnes
> Sent: Friday, October 24, 2008 10:59 AM
> To: Janet Houser
> Cc: RT-Users at lists.bestpractical.com
> Subject: Re: [rt-users] rt 3.8.1: Graphical charts are not available. error
>
> I would try reinstalling GD::Graph from CPAN (forcing if necessary).
> Perhaps the RT upgrade was coincidental to a redhat perl rpm upgrade?
>
> Janet Houser wrote:
>
>> Hi folks,
>>
>> I hope this is the right list to submit my quesstion.  Sorry in advance
>> if it isn't.
>>
>> I upgraded to rt 3.8.1 last month and when I try to plot (bar or pie)
>> the output of ticket searches
>> I get the error "Graphical charts are not available".
>>
>> I looked in the archives and saw the following "Re: Hierarchy View in
>> 3.8" by Helmuth Ramirez.
>> Following this thread I did the following:
>>
>> - installed graphviz  from http://www.graphviz.org/ using
>>        yum install 'graphviz*'
>>
>>   I got the error: yum install graphviz-php.i386  <-- missing dependency
>> graphviz = 2.16-1.el5 is
>>   needed by package graphviz-php
>>
>>   So I then -
>>
>> - downloaded the source from http://www.graphviz.org/  and installed it.
>>
>> - "yum install webdot" and did a
>>
>>     perl -MCPAN -e 'install GraphViz'
>>
>> - ran the command "dot -c" in an xterm.
>>
>> rebooted the system and still no luck.
>>
>> I see the following in the apache2.access log file but nothing looks
>> like a glaring reason why
>> it won't graph:
>>
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET
>> /Search/Chart.html?Order=ASC%7CASC%7CASC%7CASC&Query=Queue+%3D+%27Problems%27&Rows=50&OrderBy=id%7C%7C%7C&Format=%27+++%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0D%0A%27%3Cb%3E%3Ca+href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0D%0A%27__Status__%27%2C%0D%0A%27__QueueName__%27%2C%0D%0A%27__OwnerName__%27%2C%0D%0A%27__Priority__%27%2C%0D%0A%27__NEWLINE__%27%2C%0D%0A%27%27%2C%0D%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0D%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&ChartStyle=bar&PrimaryGroupBy=Status
>> HTTP/1.1" 200 13787
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:01 -0400] "GET
>> /NoAuth/css/web2/main-squished.css HTTP/1.1" 200 21842
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>> /NoAuth/css/print.css HTTP/1.1" 200 443
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/util.js
>> HTTP/1.1" 200 6190
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>> /NoAuth/js/titlebox-state.js HTTP/1.1" 200 928
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET /NoAuth/js/ahah.js
>> HTTP/1.1" 200 1032
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:02 -0400] "GET
>> /NoAuth/js/prototype/prototype.js HTTP/1.1" 200 124137
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>> /NoAuth/js/scriptaculous/scriptaculous.js?load=effects,controls
>> HTTP/1.1" 200 2655
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>> /NoAuth/js/scriptaculous/effects.js HTTP/1.1" 200 38986
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:03 -0400] "GET
>> /NoAuth/js/scriptaculous/controls.js HTTP/1.1" 200 34927
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>> /NoAuth/RichText/fckeditor.js HTTP/1.1" 200 8983
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>> /NoAuth/webrtfm.css HTTP/1.1" 200 513
>> xxx.xxx.xxx.xxx - - [23/Oct/2008:13:22:04 -0400] "GET
>> /NoAuth/css/calendar.css HTTP/1.1" 200 746
>>
>> There doesn't seem like there needs to be an entry for this in the
>> RT_SiteConfig.pm file in order
>> to get this to work but I could be missing the bleeding obvious.
>>
>> All suggestions welcome!
>>
>> thanks.
>>
>> janet
>>
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>
> --
> Drew Barnes
> Applications Analyst
> Network Resources Department
> Raymond Walters College
> University of Cincinnati
>
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>
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