[rt-users] Queue-specific RTFM articles won't work
Bernhard Hansbauer
bernhard.hansbauer at greentube.com
Mon Oct 27 09:18:51 EDT 2008
Hello,
we are still struggling with setting up queue-specific RTFM articles, to
no avail so far.
Except setting up the article structure itself, is there anything else
to be done?
Do all articles have to be categorized to make this work? Do these
articles have to be in a special class?
Is it necessary to create any custom field to have the drop-down list shown?
I would really appreciate any hint or experience!
Submitting to rt-bugs did not bring any reaction...
Bernhard
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