[rt-users] Setting Ticket Owner name

[Kenneth Crocker]

To all,


	I'm trying to pre-set a ticket owner based on the value of an incoming 
CF that is set during ticket creation. What I have is this

Condition: On Create
Action: User-Defined
Template: Blank
Stage: TransactionBatch

Custom Action Prep Code:

my $ticket = $self->TicketObj;
return unless ($ticket->OwnerObj->Name() eq 'Nobody' );

Custom Action Cleanup Code:

# set up variables

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $org = $ticket->FirstCustomFieldValue('CF Name')

# condition setting owner ID on value of CF CF Name

if  ($org = 'XXX')
     {
      $ticket->SetOwner->Name('Persons User Name1', 'Force');
     }
elseif ($org = 'XY XY')
     {
      $ticket->SetOwner->Name('Persons User Name2', 'Force');
     }


return 1;

	The ticket owner is not being set. The ticket is created and all other 
fields, including the CF, are being created.
	Any ideas?  Thanks.


Kenn
LBNL