[rt-users] assigning tickets

[Gabriel Cadieux]

many thanks! all did was grand all possible rights to our two users and
the problem is fixed! :)

it probably was the OwnTicket permission (although i did not test it individually).

-gabe


-----Original Message-----
From: Stephen Turner [mailto:sturner at MIT.EDU]
Sent: Thursday, October 30, 2008 9:28 AM
To: Gabriel Cadieux; Kenneth Crocker
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] assigning tickets


On Thu, 30 Oct 2008 09:12:54 -0400, Gabriel Cadieux  
<gcadieux at securetechnologies.ca> wrote:

> Kenn,
>
> In our configuration using 3.6.7, there are only two users besides root,
> myself and my co-worker, and we are both set to SuperUser priviledges.
> We will be the only ones using this system, so there is no need to start
> going all crazy with applying the proper permissions etc... (there will
> be read-only users added later, but i will make a group for them and set
> permissions when the time comes). The problem I am experiencing is that
> nobody (not even root) can ASSIGN a ticket to another user. The only user
> available to assign to is "Nobody", and on top of that, this creates  
> another
> problem where any page I go to when editing a ticket that mentions the  
> owner
> gets set back to "Nobody" from the current owner due to this. I don't  
> understand
> how even the root user could not be allowed to assign a ticket to  
> someone else..
> doesn't SuperUser encompass all other permissions as well, including  
> those
> necessary to change ticket ownership (not just own/take/steal tickets)?
>
> Thanks,
>
> -gabe
>

Gabe,

I think that the only users who appear in the owner drop-down are those  
who have explicit OwnTicket rights in the queue - super users are not  
included. So to use ticket ownership you will at least need to assign  
OwnTicket rights to the appropriate users.

Steve