[rt-users] Scrip to notify group members on resolve

Ian Marlier ian at going.com
Thu Oct 30 13:23:16 EDT 2008


Apologies if this is the wrong place to send this, but I'm hoping that
someone might be able to give me a little help with a custom Scrip.

I'm using RT 3.6.6.

I'd like to put together a custom condition and custom action that
amount to the following: On resolve, notify all members of group
"GroupName" who are neither the actor nor the requestor on the ticket

I've been able to get little pieces of this, but I don't know the
object model (or perl, for that matter) well enough to get the whole
thing working.  Can anyone help?

Thanks much,

- Ian



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