[rt-users] RT thinks this message may be a bounce

[Stephen Turner]

On Thu, 30 Oct 2008 16:14:49 -0400, Rana Tanveer <ranatanveer at gmail.com>  
wrote:

>
>
> Hi Steve.
>
> I tried several methods to send the replies to some test tickets. but i  
> am
> not getting the bounce error..
>
> can you please explain it again for me. because i want to diagnose what  
> is
> the problem. like how specifically i should send mail to ticket to get  
> this
> error.
>
> thanks
>

Hi,

 From an RT ticket in the web interface, send a reply. On this reply,  
include a To, Cc, or Bcc recipient address that is the address of one of  
your RT queues. The reply should come into RT and generate the bounce  
message.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T