[rt-users] Moving transactions between tickets

[Jonathan McKeown]

We have a ticket in our RT 3.6.6 installation containing correspondence which 
belongs to a different ticket.

(A user followed up on a ticket using a new message with a changed subject 
line, sent direct to one of my technicians, rather than replying to the RT 
system's address.

The technician pasted the tag in the subject line and forwarded the messages 
to RT - but unfortunately pasted the wrong tag, resulting in the messages 
being attached to the wrong ticket).

I know how to identify the transaction numbers (from the links to the 
transactions in the ticket history), but is there any easy way to move the 
transactions to the correct ticket?

Jonathan