[rt-users] Resolve ticket option not available to RT user

[Alex Moura]

Greetings,

One of our RT user accounts does not have the option to resolve tickets
available in one specific queue, even tough we did put the account in the a
group that other users belong and they don't have this limitation in the
queue. Which permissions we should verify to make this user account (or
group) to have the permission to resolve tickets?

Thanks in advance
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