[rt-users] Moving transactions between tickets

[Drew Barnes]

I believe Dirk Pape has a Fork/Clone patch floating around out there.  I 
think it was him.  I know I snagged it from somewhere.

Jesse Vincent wrote:
>
> On Fri, Oct 31, 2008 at 02:56:33PM -0400, Lars Kellogg-Stedman wrote:
>   
>>>  So, make it "copy", and let the original copy be marked up as having
>>> been moved, but not remove it.
>>>       
>> +1
>>     
>
> Copy would be lovely. As would "clone this transaction to a new ticket"
>
>
>   
>> Because there's a different between "history is immutable" and "my
>> software knows better than you".  People do make mistakes, and it's
>> nice to be able to correct them.  My secret vested interest in this is
>> that if I adopt the use of message-id references for associating email
>> with tickets, I need a mechanism for correcting the case where someone
>> replies to an old email with the intent of opening a new issue.
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>>     
>
>   

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati