[rt-users] Delayed scrip

[gordon at cryologic.com]

Jerrad Pierce wrote:
> On Sun, Aug 31, 2008 at 21:36, <gordon at cryologic.com 
> <mailto:gordon at cryologic.com>> wrote:
> 
>     On create you could also generate a Reminder for the ticket which is set
>     to notify the owner in 24 hours.
> 
> Perhaps, but my users are far too disinclined to act for that to work.

I don't quite understand: the email message you are sent by a reminder 
can be exactly the same as the email message you would receive on Ticket 
creation.

Gordon