[rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

[Helmuth Ramirez]

Hi everyone,

A couple of my users noticed our newly upgraded version of RT (3.8.1)
handles the quick searches differently from past versions (3.6.3).  When
they perform a Quick Search, it does not search on Resolved tickets
anymore.  The quick search was how we were able to quickly pull up
historical resolved tickets.  Is this something I can turn on globally
somewhere?

 

Cheers!

 

Helmuth Ramirez

 

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