[rt-users] Editing Comments or Replies

[Jesse Vincent]

>
> I don't really see a business reason for comments/replies not to be
> editable, as long as a record of edits were kept. You can argue that  
> the
> content of a reply or comment is data, not an audit trail entry.

If RT has sent it out by email, it can't be taken back.  Ticket  
replies or comments are a record of a conversation, rather than a  
"notes" field.

It's perfectly reasonable to set up a big text custom field for  
recording a cleaned up version of the ticket's "data", but that's a  
very separate thing than the log of all history.

-j