[rt-users] clickable links to other tickets in ticket history?

Dorothea Muecke-Herzberg dorotheamuecke at googlemail.com
Mon Sep 8 16:12:29 EDT 2008


People want to include it in their text for convenience and to have it
right with the descriptive text, e.g.
"we have seen phenomen A in issue #334 before". Our histories get
quite long and it is very inconvenient
having to scroll all the way in order to get to the link.

Doro



2008/9/8 Jerrad Pierce <jpierce at cambridgeenergyalliance.org>:
> On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg
> <dorotheamuecke at googlemail.com> wrote:
>>
>> Hello,
>>
>> Our users would like to have a feature by which they could just type,
>> e.g. "#123" in the
>> text field when updating a ticket in order to refer to a different
>> ticket, and then,
>> when viewing the ticket history it would become a clickable link.
>
> What's wrong with the Links box then?
>
> --
> Cambridge Energy Alliance: Save money & the planet
>



More information about the rt-users mailing list