[rt-users] clickable links to other tickets in ticket history?

[Dorothea Muecke-Herzberg]

Erm, in what RT version does MakeClicky appear? We run 3.6.3 (should have said)

Doro

2008/9/8 Kevin Falcone <falcone at bestpractical.com>:
>
> On Sep 8, 2008, at 4:12 PM, Dorothea Muecke-Herzberg wrote:
>
>> People want to include it in their text for convenience and to have it
>> right with the descriptive text, e.g.
>> "we have seen phenomen A in issue #334 before". Our histories get
>> quite long and it is very inconvenient
>> having to scroll all the way in order to get to the link.
>>
>
> Have a look at Elements/MakeClicky and use the callback
> system to add your own custom handling of #334
>
> -kevin
>
>> 2008/9/8 Jerrad Pierce <jpierce at cambridgeenergyalliance.org>:
>>> On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg
>>> <dorotheamuecke at googlemail.com> wrote:
>>>>
>>>> Hello,
>>>>
>>>> Our users would like to have a feature by which they could just
>>>> type,
>>>> e.g. "#123" in the
>>>> text field when updating a ticket in order to refer to a different
>>>> ticket, and then,
>>>> when viewing the ticket history it would become a clickable link.
>>>
>>> What's wrong with the Links box then?
>>>
>>> --
>>> Cambridge Energy Alliance: Save money & the planet
>>>
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