[rt-users] EmailRouting (move mail to queues based on domain)

[David Burrows]

Hi All,

I am using fetchmail to pop copies of our support mails from an inbox on 
our mailserver, into the various support queues, based upon the domain.  
To achieve this, I'm using the example at 
http://wiki.bestpractical.com/view/EmailRouting

Unfortunately, this only works for mail which comes *from* any of the 
domains that are specified, and not *to* (or cc) any of those domains.  
My understanding is that the Transaction object contains Addresses and a 
NiceHeader which could be used for this purpose.

My knowledge of the internals of RT, and of the Perl language itself is 
rather limited, and thus far my attempts to modify this example scrip to 
do what I want have failed.

Has anybody made a similar scrip to do this already?  Or is someone more 
knowledgeable than I, able to modify the example code given, in order to 
check the To and Cc addresses domains as well?

Any assistance in this matter, greatly appreciated.

Regards,

David B.