[rt-users] Repair CachedGroupMembers? was: 3.8.1 -- Ticket Search doesn't find Requestor?
RT
rt at ragweed.net
Wed Sep 10 12:28:07 EDT 2008
All -
I would like to get opinions on repairing my database using SQL. If
there is a more graceful way to accomplish this using the RT perl
modules (RT::CachedGroupMembers, etc) any help is appreciated.
>From the "RT Essentials" book (http://is.gd/2rG6), we find that in
CachedGroupMembers:
id = any incremental value
GroupId = requestor group id
MemberId = MemberId in question (requestor)
Via = usually equal to the CachedGroupMembers id
ImmediateParentId = requestor group id
Disabled = 0
I'm going to work from the values in Ticket #1 (see previous message).
insert into CachedGroupMembers values ('', '52', '34', '', '52', '0');
** And Voila! ** The requestor appears in the regular Search as
expected, and is searchable by requestor in Query Builder.
And here is what it looks like in the end:
mysql> select * from CachedGroupMembers where GroupId='52' and
MemberId='34' and ImmediateParentId='52';
+-------+---------+----------+------+-------------------+----------+
| id | GroupId | MemberId | Via | ImmediateParentId | Disabled |
+-------+---------+----------+------+-------------------+----------+
| 81550 | 52 | 34 | 0 | 52 | 0 |
+-------+---------+----------+------+-------------------+----------+
Should the Disabled status be pulled from Principals? (select Disabled
from Principals where id = '34')
Any opinions on making these modifications is appreciated.
> RT Users -
>
> After some digging, I believe I've discovered why some tickets do not
> appear when searched by Requestor. It appears that some records are
> missing from CachedGroupMembers.
>
> Can anyone recommend a way of querying for the requestor from
> GroupMembers and using that to populate CachedGroupMembers?
> GroupMembers contains the correct requestors -- but that doesn't seem
> to apply to the standard Search functions.
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