[rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

[Janice Myint]

thanks again for the advice.. however, I've set the permissions but  
globally and for the user to have all rights.. email still doesn't get  
create however.. anything else to check?


On Sep 10, 2008, at 3:52 PM, chaim.rieger at gmail.com wrote:

> Then it sould be premissions
>
>
> ------Original Message------
> From: Janice Myint
> To: Chaim Rieger
> To: rt-users at lists.bestpractical.com
> Sent: Sep 10, 2008 15:52
> Subject: Re: [rt-users] Email works for AutoReply, and Forwarding  
> but not Resolve or Reply
>
> the scrip for On Resolve is set to the original template, but emails
> are still not going out unless I'm logged in as root... any clues?
> On Sep 10, 2008, at 2:50 PM, Chaim Rieger wrote:
>
>> Janice Myint wrote:
>>> Working on RT 3.8.0 with a fresh install.  Everything seems to be
>>> working like a creating a ticket, change status etc.  However, when
>>> I  change the update type to Reply to Requestors, no email is sent,
>>> even  though the autoreply and forward emails work.  Seems like a
>>> config  issue but I can't seem to find out where to set it.
>>> Looking for any  advice on where to look.
>>> _______________________________________________
>>
>>
>>
>> the scrips
>>
>>
>> -- 
>> --
>> Chaim Rieger
>
>
>
> Sent via BlackBerry from T-Mobile