[rt-users] Another Attachment / Mail Problem with RT 3.6.5

[Jesse Vincent]

On Thu, Sep 11, 2008 at 06:03:50PM +0200, Torsten Brumm wrote:
> Hi Jesse,
> any hints how to fix this? Just googled a little and can't find anything
> usefull so far.

I don't have anything for you off the top of my head. If you'd like me
to have my guys look into it, we can get you set up with a support
incident.

-j
> 
> Torsten
> 
> 2008/9/10 Jesse Vincent <jesse at bestpractical.com>
> 
> >
> > On Sep 10, 2008, at 9:14 AM, Ham MI-ID, Torsten Brumm wrote:
> >
> > > Hi together, it looks like a bad day for Mail/Attachments....
> > >
> > > Just a few minutes ago a user reports problems with mails he sent
> > > out via RT webui with attachments.
> > >
> > > OK, what i figured out so far:
> > >
> > > 1. Attachment Size: 800KB (allowed are 8000KB)
> > > 2. User added at the reply screen a list of 20 people as cc
> > > 3. The list of CC'ed People is 1250 characters long
> > > 4. RT shows the mail (Show Outgoing Mail) correctly with all Cc'ed
> > > people
> > > 5. Users get the mail totally destroyed!
> > >
> > > Problem:
> > >
> > > 1. The CC list is cut after 994 characters, in the middle of an
> > > address
> >
> > That sure sounds like a 1000 character wrapping issue. Can you
> > reproduce it?
> >
> > >
> > > 2. The rest of the people from the cc list are the first part of the
> > > body
> > > 3. The attachment is corrupted.
> >
> > That's due to #2
> >
> > >
> > > 4. The encoding for content is incorrect, german umlaute are broken.
> > >
> >
> > That's due to #2
> >
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> 
> 
> 
> -- 
> MFG
> 
> Torsten Brumm
> 
> http://www.torsten-brumm.de

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