[rt-users] "Tickets" interface stalls RT for 30 seconds.

[Stephen Turner]

On Fri, 12 Sep 2008 16:35:02 -0400, Golemon, Buck <Buck.Golemon at amd.com>  
wrote:

>
> Steve: how did you convert to a text box. Is it a straightforward patch?
>

It's a simple change to html/Search/Elements/PickBasics (we're using RT  
3.4.2):

< <& /Elements/SelectOwner, Name => "ValueOfActor", ValueAttribute =>  
'Name' &>
---
> <input name="ValueOfActor" size=20 maxlength="200">

Looking at the QB screen again, I remembered another reason we made the  
change is that this criteria line can also be used to search on Creator  
and LastUpdatedBy. If the drop-down is only populated by potential ticket  
owners, then you can't search for a creator or lastupdated unless they  
happen to be in the owner list.

Steve