[rt-users] No attachments when replying from the webinterface

[Hoogstraten, Ton]

Are you perhaps missing 'RT-Attach-Message: yes' at the top of your
template? I think you need to have attachment sent from the web
interface.

Regards,

Ton

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Joop
Sent: dinsdag 16 september 2008 13:22
To: rt-users at lists.bestpractical.com
Subject: [rt-users] No attachments when replying from the webinterface

Dear all,

A coworker of mine noticed that replies don't contain attachments 
anymore since upgrading to rt-3.8.1 and after testing in my test 
instance I can't find where it is coming from. I upgraded from rt-3.6.6 
to rt-3.8.1 and I'm using Oracle as a backend database. So I'm not 
bitten by the mysql update gone wrong. Attachments make it into the 
database fine but it looks like the mimeobject isn't build correctly. 
Make fixdeps finds everything OK.
The following sequence is interesting:
- /etc/init.d/apache2 stop
- mv /opt/rt3 /opt/rt381
- mv /opt/rt366 /opt/rt3
- /etc/init.d/apache2 start
- login into RT
- send a reply and attach a config file
- email arrives correctly WITH attachment.
???
Switch back and email arrives WITHOUT attachment.
Conclusion from this is that it is in the code of rt-3.8.1 and NOT in 
the database since that is a constant factor.
And yes my template Correspondence contains the line RT-Attach-Message:
yes
and contains 2 blank lines after the last (in this case one) header.

Anyone seen this before?

Thanks in advance,

Joop

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