[rt-users] Problem with 'Top N tickets' links on 'RT at a glance' page in 3.8.1

[David Good]

Tim Wilde wrote:
> David Good wrote:
>   
>> I looked into this some more and after some debugging, I see that the 
>> query string argument ($Query) passed in
>> to Search/Results.html is URI encoded when it shouldn't be.  It looks 
>> like it's encoded properly in the link URL
>> when I 'View Souce' on the displayed 'Home' page but never gets decoded 
>> (or it gets decoded and re-encoded
>> somehow).  Does anyone have any ideas where I should look next?
>>
>> I'm kinda surprised that there haven't been any other reports of this 
>> sort of problem.  It seems to affect all saved searches.
>> We're running RT 3.8.1 on a CentOS 5.2 with perl 5.10.0.
>>     
>
> David,
>
> I've run across this same issue, and it seems to be fixed by a (somewhat
> hack-ish) patch to lib/RT/Tickets_Overlay_SQL.pm.  Take a look at the
> patch attached to ticket #12477:
>
> http://rt3.fsck.com//Ticket/Display.html?id=12477
>
> If you copy lib/RT/Tickets_Overlay_SQL.pm to
> local/lib/RT/Tickets_Overlay_SQL.pm and apply that patch it should fix
> the issue if it's the same one I was seeing (which it sounds like it was).
>
> Regards,
> Tim
>
>   

I found that at least in my case I could fix the problem by modifying my 
RT_SiteConfig.pm to make the value of $WebBaseURL start with 'https:' 
instead of 'http:'.  Apparently when Apache rewrites requests from http: 
to https: it triggers the problem.  I'll keep your patch handy though in 
case I run into further problems (I had thought about doing something 
similar but was afraid it might break something).