[rt-users] A serial custom field... sort of

[Kenneth Crocker]

Ernesto,


	Oh, I forgot. Be sure to make the Privileges for those CF's to be 
"SeeCustomField" only, since only RT will be changing them.


Kenn
LBNL

On 9/22/2008 7:14 AM, Ernesto Hernandez-Novich wrote:
> I've been requested something quite odd: a custom field that behaves
> like a SERIAL column on a database. The specific request was "a custom
> field that has no duplicates and it's _always_ kept in sequence".
> 
> Initially I suggested using the ticket number instead, but the user
> states that according to their "process" the numbering must be gapless.
> They don't mind, and would even appreciate, if the number gets generated
> automatically. I explained the fact that if there were two users
> creating a new ticket, the numbering would depend on "who hits submit
> first" and they're fine with that.
> 
> Any suggestions on how to approach this?