[rt-users] Multi-word custom field search

[Kenneth Crocker]

Kevin,


	I would add that to make things easier for you in the future, you might 
want to create a new Custom Field like "Failure Type" and make it a 
"Select One Value" for the Queue and add the various values you want 
available. Then run your search like Jerrad suggested with just 1 of the 
values you want, like 'heat' (whatever) and do a bulk update of the new 
Custom Field for those returned tickets to the appropriate value. Do 
this search/bulk update one time for each of the values you have created 
for that Custom Field specified in the search. When it is over, you have 
all those tickets with a specific value in the Custom Field and that 
would make your future searches easier to code. Also, you will get 
future tickets with the correct value in the CF. That might help some.

Kenn
LBNL

On 9/24/2008 11:24 AM, Jerrad Pierce wrote:
> Use LIKE ("matches") when constructing your query. Add a criterion for 
> each keyword
> 
>   AND 'CF.{History}' LIKE 'fans' AND 'CF.{History}' LIKE 'heat'
> 
> Et viola.
> -- 
> Cambridge Energy Alliance: Save money & the planet
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