[rt-users] Custom Field positioning/order

[Violetta Wawryk]

Dear Gabriel,

> it appears to me like the only way to do this is to carefully
> plan out exactly in which order you create the custom fields so that
> they appear on the tickets in the order they were created?

I hope I understood you correctly. I am using RT 3.6.1 and I haven't 
seen a later version. But I guess there is not much difference.

Go to Configuration --> Queue --> Choose you Queue --> Ticket Custom 
Fields where you can see all your "Selected Custom Fields". Behind each 
CustomField you can see "Move up" or "Move down" or both. With those you 
can easily list them the way you like.

And to complete that. If you have a CustomField with defined values, you 
can sort them by assigning numbers in the first box called "Sort". 
Lowest numbers will be shown first, highest Numbers last. If you do that 
always leave some numbers inbetween, it might happen that you want to 
assign another value later :-)

Hope that helps.

Violetta

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