[rt-users] Ubuntu RT 3.8 package
Andrew Ruthven
andrew at etc.gen.nz
Mon Sep 29 23:10:45 EDT 2008
Hi Shawn,
I'd suggest just using the Debian packages. It is highly likely that
people will continue to package it up. If you have a search in the
mailing list archives from last month for the subject "Rt3.8 package for
debian" you'll find some instructions on where to find some prebuilt
packages and where to find the required dependencies.
There is also soon going to be a version of the 3.8.1 package uploaded
to the Debian Experimental repository (not my package, but based on it
in part).
Cheers!
On Mon, 2008-09-29 at 11:52 -0400, Shawn Smith wrote:
> Hi Benjamin, I really appreciate your advice, but I think it was
> stressed from my coworkers and boss that I should really use a Debian
> package for this installation instead of doing it manually. If anyone
> else would like to chime in and let me know how advantageous it is to
> use one or the other, I'd appreciate it.
>
> On Mon, Sep 29, 2008 at 11:43 AM, Auch, Benjamin <bauch at jcpgroup.com>
> wrote:
> I've just installed 3.8.1 on several Ubuntu 8.04 (Hardy)
> boxes. (Including MS Virtual Machine (Performance was pretty
> slow for me))
>
>
>
> The easy way is to follow the 3.6 on Ubuntu 8.04 install guide
> on wiki.bestpractial.com (make sure it works), then goto the
> manual install guides and follow those steps to get 3.8.1
> installed. Then in your apache2 config, copy the include
> file to your 3.8 dir and change the paths over to 3.8.
>
>
>
> BTW, the manual install guide it's that hard at all. Here was
> my steps for Ubuntu.
>
>
>
> download source to tmp folder
>
> apt-get install build-essential *NEEDED TO COMPILE APP
>
> apt-get install mysql-server
>
> apt-get install apache2
>
> apt-get install lynx
>
> apt-get install ncftp
>
> apt-get install libgd2-xpm-dev
>
> apt-get install graphviz
>
> /usr/bin/perl -MCPAN -e shell *SAY NO
>
> install Bundle::CPAN
>
> install Bundle::CPAN
>
> install GraphViz
>
> cd /tmp/rt-3.8.1
>
>
>
> ./configure --with-db-type=mysql --enable-graphviz --enable-gd
> --with-web-handler=modperl2
>
> make testdeps
>
>
>
>
>
> make fixdeps * YES TO ALL
>
>
>
> Create RT group
>
> make install
>
>
>
> ADDED THIS TO SITECONFIG
>
> Set($rtname, 'rt.foo.com');
>
> Set($Organization , "foo.com");
>
> Set($WebBaseURL , 'https://rt.foo.com');
>
> Set($WebPath , '/rt');
>
>
>
> mysql -p
>
> GRANT ALL PRIVILEGES ON rt3.* TO 'rt_user'@'localhost'
> IDENTIFIED BY 'rt_pass';
>
> make initialize-database
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> From:rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> Shawn Smith
> Sent: Monday, September 29, 2008 10:06 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Ubuntu RT 3.8 package
>
>
>
>
>
> Hi, we want to move from RT 3.6.6 to RT 3.8 at my work, and we
> want to use Ubuntu for our new RT server. I've searched
> around, and I'm pretty sure I even mailed the Ubuntu RT
> package maintainers, but I haven't gotten a solid answer to
> when there will be an RT 3.8 package available in the Ubuntu
> repository. I'm not too familiar with Debian packages yet,
> but any advice on this subject would be greatly appreciated.
> Right now I really only know two things about this issue:
>
> 1. There is a package in the Ubuntu universe repository called
> request-tracker3.6 that I have successfully installed on a
> virtual machine, so if the package did get updated in the
> future, I could probably just do apt-get upgrade and it would
> upgrade RT automatically for me (right?)
>
> 2. After a bit of searching, I found this
> http://svn.debian.org/wsvn/pkg-request-tracker/packages/request-tracker3.8/?rev=0&sc=0 but I'm really not sure what I would be able to do with it. I realize it's a Debian package, but would I want to install this? My concern is what if the maintainer one day decides to stop supporting it? Would an Ubuntu package be more reliable?
>
> Thanks for any help.
>
> --
> Shawn
>
>
>
> The information contained in this communication may be
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>
>
> --
> Shawn
>
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--
Andrew Ruthven, Wellington, New Zealand
At home: andrew at etc.gen.nz | This space intentionally
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