[rt-users] Subject required

[Marco Avvisano]

I insert this code and it seems to work

# aggiunto
if (($ARGS{'id'} eq 'new') && ($ARGS{'Subject'} eq ''))
    {
    my $msg = 'Ticket creation error: Subject required.';
    my $QueueObj = new RT::Queue($session{'CurrentUser'});
    $QueueObj->Load($ARGS{'Queue'}) || Abort(loc("Queue could not be loaded."));
    my $key = Digest::MD5::md5_hex( rand(1024) );
    push @{ $session{"Actions"}->{$key} ||= [] }, $msg;
    $session{'i'}++;
    RT::Interface::Web::Redirect( RT->Config->Get('WebURL') . "Ticket/Create.html?Queue=" . $QueueObj->id . "&results=" . $key );

}
#fine

thank for suggestions

Marco

  ----- Original Message ----- 
  From: David Chandek-Stark 
  To: Emmanuel Lacour 
  Cc: rt-users at lists.bestpractical.com ; rt-users-bounces at lists.bestpractical.com 
  Sent: Monday, September 29, 2008 9:56 PM
  Subject: Re: [rt-users] Subject required



  I happened to be working on this at the moment b/c the addition of the  WYSIWYG editor in RT 3.8 broke my previous client-side method of requiring a description in a new ticket. After concluding that the client side methods were not very sustainable, I decided to try my hand at a server-side validation method. What I came up with uses the "Initial" callback of /Ticket/Display.html (haven't yet looked at the SelfService UI) and appears to work: 

  <%INIT> 
  if ( defined($ARGSRef->{'id'}) && ($ARGSRef->{'id'} eq 'new') && 
       defined($ARGSRef->{'Subject'}) && ($ARGSRef->{'Subject'} eq '') 
     ) { 
      my $msg = 'Ticket creation error: Subject required.'; 
      my $QueueObj = new RT::Queue($session{'CurrentUser'}); 
      $QueueObj->Load($ARGSRef->{'Queue'}) || Abort(loc("Queue could not be loaded.")); 
      my $key = Digest::MD5::md5_hex( rand(1024) ); 
      push @{ $session{"Actions"}->{$key} ||= [] }, $msg; 
      $session{'i'}++; 
      RT::Interface::Web::Redirect( RT->Config->Get('WebURL') . "Ticket/Create.html?Queue=" . $QueueObj->id . "&results=" . $key ); 
  } 
  </%INIT> 
  <%ARGS> 
  $ARGSRef 
  $TicketObj 
  </%ARGS> 

  Some of this code I copied from /Ticket/Display.html w/o completely understanding how it works ... 

  Cheers, 
  David 

  rt-users-bounces at lists.bestpractical.com wrote on 09/29/2008 08:43:50 AM:

  > On Mon, Sep 29, 2008 at 02:38:43PM +0200, Emmanuel Lacour wrote:
  > > On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote:
  > > > 
  > > >  It's possible in 3.8.1 configure a way to ensure that a ticket 
  > will always 
  > > > have a Subject?
  > > > 
  > > 
  > > No, you have to modify RT. I think there is an example at
  > > http://wiki.bestpractical.com/.
  > > 
  > 
  >  http://wiki.bestpractical.com/view/MandatorySubject
  > 
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