[rt-users] What are the default scrips for RT in v 3.6?

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Wed Apr 1 08:07:52 EDT 2009

I believe a CC entered manually on the reply screen is considered an 
"Other" for the purposes of scrips.  You will need an On Correspond 
Notify Others with Template Correspondence scrip.  I'm not on VPN so I 
can't check my setup at the moment though.

Mark Grob wrote:
> I keep having an on going issue with the CC of an correspondence not  
> getting an email. What are some of the key things I should look over?
> I have it currently set to:
> Event = On Correspondence
> Action = Send correspondence to Requestor and CC.
> Template = Correspondence Template.
> Comments? It appears to work randomly.
> -Mark Grob
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

More information about the rt-users mailing list