[rt-users] What are the default scrips for RT in v 3.6?

[Drew Barnes]

I believe a CC entered manually on the reply screen is considered an 
"Other" for the purposes of scrips.  You will need an On Correspond 
Notify Others with Template Correspondence scrip.  I'm not on VPN so I 
can't check my setup at the moment though.

Mark Grob wrote:
> I keep having an on going issue with the CC of an correspondence not  
> getting an email. What are some of the key things I should look over?
>
> I have it currently set to:
>
> Event = On Correspondence
>
> Action = Send correspondence to Requestor and CC.
>
> Template = Correspondence Template.
>
> Comments? It appears to work randomly.
>
>
> -Mark Grob
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati