[rt-users] 3 emails sent by correspondance by user

L B bertignac at gmail.com
Fri Apr 3 03:11:24 EDT 2009


 I have this case :
 - a (privilieged) user sends a request to RT for a task he has to do.
 - people managing tickets assign it to him, and put it in a queue he
is admincc for

So this user is requestor, owner, and admincc : he gets 3 emails on
each correspondance. Is it possible to grep|sort|uniq email addresses
before sending notifications to avoid this behaviour ?


More information about the rt-users mailing list