[rt-users] Text formatted pages after upgrade

David O'Callaghan david.ocallaghan at cs.tcd.ie
Fri Apr 3 05:35:29 EDT 2009


I'm fairly new to RT so I hope this isn't too far off the mark:

On 02/04/09 22:16, Schaffer, Russell wrote:
> I have just upgraded my RT instance from 3.6.5 to 3.8.2 and am having
> one small issue.  When I go to the site none of the graphical rendering
> is present. 

I encountered this when I upgraded and the cause was that the "NoAuth"
path (used for css, images, etc.) was not accessible.

In my case the reason was that I'd migrated my RT_SiteConfig.pm from an
old host where RT was hosted at "https://oldhostname/" to a new host
where it was "https://newhostname/rt3/".

Check that $WebBaseURL, $WebPath, and $WebURL are set correctly.

Kind regards,


Dr David O'Callaghan
 Research Fellow - Grid-Ireland - e-INIS - Computer Architecture & Grid
School of Computer Science & Statistics,
Trinity College, Dublin 2, Ireland           Telephone: +353 1 896 1720

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