[rt-users] New queue not shown in drop down

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Fri Apr 3 14:05:43 EDT 2009

Dominic Hargreaves wrote:
> On Fri, Apr 03, 2009 at 03:56:54PM +0100, David O'Callaghan wrote:
>> I'm having a problem with a new queue I created. Tickets for the new
>> queue arrive correctly via the mail interface and show up in the list of
>> new tickets, and the Quick Search. If I show the ticket it has the
>> correct queue name under Basics.
>> However, I cannot select the queue in the Basics, Bulk Update, New
>> Ticket, Query Builder, etc. For example, if I try to modify the Basics,
>> the currently selected queue is shown as "-".
>> I think I've got all necessary rights on the queue...
>> I should add that I have recently upgraded from 3.2.2 on FC 2 to 3.8.2
>> on RHEL 5, apparently without problems.
>> Any suggestions?
> Can you see the new queue if you log out and back in again?
> I reported this as a bug:
> http://rt3.fsck.com/Ticket/Display.html?id=12838
> (login: guest/guest)
> but this behaviour is as designed.

I believe it has to do with caching so that every page load doesn't have 
to do ACL checks on queue rights, but I may be mistaken.

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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