[rt-users] RT-Mailgate hack to remove quoted replies

Gary Greene Gary.Greene at minervanetworks.com
Mon Apr 6 15:26:18 EDT 2009

There are a number of interesting mods that I've noted he's working on that I'm interested in. (For instance the scrip changes to enforce only requesters can change the ticket's status, etc.

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel:  (408) 240-1239
Cell: (650) 704-6633

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Jerrad Pierce
> Sent: Monday, April 06, 2009 12:00 PM
> To: Tom Lahti; rt-users Users
> Subject: Re: [rt-users] RT-Mailgate hack to remove quoted replies
> > in. That way when it turns out your parsing is imperfect you haven't
> > damaged the original and you might even offer the user a way to
> > recover by peeking at the original.
> More specifically, I'd recommend doing it the same way RT handles
> letting users see the outgoing messages. Don't show it on 
> Display.html,
> but do on History.html.
> Incidentally, if you manage to get a robust version of this 
> working I'd
> be interested in adopting it too.
> -- 
> Cambridge Energy Alliance: Save money. Save the planet.
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