[rt-users] RT-Mailgate hack to remove quoted replies

[Gary Greene]

There are a number of interesting mods that I've noted he's working on that I'm interested in. (For instance the scrip changes to enforce only requesters can change the ticket's status, etc.

--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel:  (408) 240-1239
Cell: (650) 704-6633
 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Jerrad Pierce
> Sent: Monday, April 06, 2009 12:00 PM
> To: Tom Lahti; rt-users Users
> Subject: Re: [rt-users] RT-Mailgate hack to remove quoted replies
> 
> > in. That way when it turns out your parsing is imperfect you haven't
> > damaged the original and you might even offer the user a way to
> > recover by peeking at the original.
> More specifically, I'd recommend doing it the same way RT handles
> letting users see the outgoing messages. Don't show it on 
> Display.html,
> but do on History.html.
> 
> Incidentally, if you manage to get a robust version of this 
> working I'd
> be interested in adopting it too.
> 
> -- 
> Cambridge Energy Alliance: Save money. Save the planet.
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