[rt-users] Rt stuck while converting us-ascii to utf-8 for text/plain

[Kimberly McKinnis]

Jesse:
Thank you! I added a larger --timeout than the default (400), and I don't see it in the debug logs anymore, though the ticket still hasn't come through. We don't run FastCgi, and I need to investigate the things that mysqltuner told me. Especially the following: "Your applications are not closing MySQL connections properly"

However, the question still remains: where did the ticket email go if it's no longer in the queue and not timing out anymore? It never came through to a queue. 




-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Monday, April 06, 2009 7:51 AM
To: Kimberly McKinnis
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Rt stuck while converting us-ascii to utf-8 for text/plain




On Fri  3.Apr'09 at 15:53:37 -0700, Kimberly McKinnis wrote:
>    Hi! Running RT 3.4.5 (yes, I know it's outdated, there are reasons for not
>    upgrading) on Rhel4u4. I've been having some wonky problems lately,
>    despite not making any changes. Today's weirdness is a ticket from a
>    customer submitted via email showing up in the rt log but never making it
>    to a queue. I'm seeing the following message containing the email subject
>    in /var/log/rt/rt.log.
> 

I'd be tthat it's actually a large message timing out before RT writes
it, causing the MTA to redeliver. In terms of logging, I'd probably
turn down logs to not show [debug] level messages and consider upping
your rt-mailgate's --timeout argument (ory our webserver's FastCGI
timeout)

Also, consider running mysqltuner.pl and seeing if it tells you anything
useful.

> 
> 
>    [Fri Apr  3 20:51:55 2009] [debug]: Converting 'us-ascii' to 'utf-8' for
>    text/plain - attn: Kim tivomgt01 sending countless events to our
>    monitoring system, please investigate and advise/ thanks
> 
>     (/usr/lib/rt/RT/I18N.pm:226)
> 
> 
> 
>    [Fri Apr  3 21:34:01 2009] [debug]: Converting 'us-ascii' to 'utf-8' for
>    text/plain - attn: Kim tivomgt01 sending countless events to our
>    monitoring system, please investigate and advise/ thanks
> 
>    (/usr/lib/rt/RT/I18N.pm:226)
> 
> 
> 
>    [Fri Apr  3 22:34:01 2009] [debug]: Converting 'us-ascii' to 'utf-8' for
>    text/plain - attn: Kim tivomgt01 sending countless events to our
>    monitoring system, please investigate and advise/ thanks
> 
>    (/usr/lib/rt/RT/I18N.pm:226)
> 
> 
> 
>    What could prevent it from not doing this conversion? I assume that's
>    what's causing it to get stuck. Is there anything else useful I can look
>    at to diagnose this or kick it into gear? Thanks!
> 
> 
> 
> 
> 
> 
> 
>    ~~
> 
>    Kimberly McKinnis
> 
>    System Operations Engineer
> 
>    Service Provider Division, TiVo Inc
> 
>    408-519-9607
> 
> 
> 
> 
> 
> 
> 
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> 
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> 
> 
> 

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