[rt-users] RT3 tuning - web interface seems slow

Chaim Rieger chaim.rieger at gmail.com
Mon Apr 6 22:10:41 EDT 2009

Anything in apache logs ?
Sent via BlackBerry from T-Mobile

-----Original Message-----
From: Andrew Daviel <advax at triumf.ca>

Date: Mon, 6 Apr 2009 18:49:02 
To: <rt-users at lists.bestpractical.com>
Subject: [rt-users] RT3 tuning - web interface seems slow

We are running RT 3.8.1, Apache 2.2.3 with mysql 5.0.45 on a separate 
machine over (at least) 100bT connections.

The web interface to RT3 seems slow to me (I want computers to react
faster than I can, i.e. preferably under 300ms). From clicking on a 
ticket in "found N tickets" to seeing the full ticket information can 
take up to 7 seconds, even with only 4 or so fairly short attachments.
(the Firefox client is reasonably unloaded and displays other websites 
fairly quickly, generally under a second for ones on the LAN).

Our system is not especially busy - not serving lots of concurrent users. 
Usually only 1 I suspect.
I have been through some of the tuning guides (mysqltuner.pl, 
www.masonhq.com/docs/manual/Params.html) and tweaked some things to 
little avail.

DBIx::SearchBuilder.pm is version 1.54
/opt/rt3/etc/RT_SiteConfig.pm has e.g.
Set($DevelMode, '0');
Set($WebFlushDbCacheEveryRequest, '0');
Set($LogToSyslog    , 'info');
Set($LogToScreen    , 'error');
Set($LogToFile      , undef);

Interrogating the DB over the network seems reasonably fast:
$ time ( echo 'use rt3 ; select * from Attachments where id = 20367 ; \q' |
    mysql -h rt3db -pXXX )
   real    0m0.031s

Using the command-line client over HTTP/SSL is somewhat slower, but still 
$ time rt show  ticket/2143/attachments
real    0m0.242s

Any suggestions / stupid stuff to check ?

Andrew Daviel, TRIUMF, Canada
Tel. +1 (604) 222-7376  (Pacific Time)
Network Security Manager

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