[rt-users] Random logouts in RT 3.8.2

[Kevin Falcone]

On Apr 8, 2009, at 12:50 PM, Hossein Rafighi wrote:

> Try changing the "Type" for "a_session" under sessions to longblob

If this is the problem and he doesn't follow the instructions in  
UPGRADING.mysql,
he will run into worse problems.

It is better to recommend that people do the full upgrade rather than  
just
fixing sessions

-kevin

>
>
> Tobias Ramin wrote:
>> Hi,
>>
>> We are having a problem with our freshly installed RT 3.8.2 under  
>> Suse
>> Linux ES 10.
>> The setup ran fine, the queues and tickets made for testing were  
>> accessable.
>>
>> Now we try to get our old database from 3.6.1 into the new instance  
>> of RT.
>> The dump imports into mysql 5.0.26 and the update-script works  
>> without
>> error-messages.
>>
>> But when clicking any ticket via the quick search field, the
>> user-account gets logged out. This didn't happen before with the  
>> fresh
>> database, but only now after importing the dumpfile.
>>
>> This problem didn't occur under RT 3.6.1 with the old database.
>>
>> I think, this is cookie-related, since just before the accounts get
>> logged out, a new cookie gets placed in the browser. When I log back
>> into RT, I get the page displayed, that I requested before.
>>
>> When using the normal search field to directly enter the ticket  
>> number
>> or clicking via "My Day", the ticket gets displayed correctly and no
>> random logout happens.
>>
>> Thank you for your help,
>>
>> Tobi
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>
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