[rt-users] Trying to solve a problem

[Raed El-Hames]

Hi Jason;

Is the ticket showing a requestor (in the People section) ??
Have you a global scrip On Create AutoReply to requestor on Create ?
Have you a global scrip On Correspond Notify Requestors or On Correspond 
Notify Requestors and CCs ??

Regards;

Roy

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Jason Yashinsky wrote:
> My RT is sending cc mails on ticket creation, but it is not replying 
> to the requestor
>
> In my RT log I see the following messages:
> [Thu Apr 09 09:20:15 2009] [error] [client 10.0.0.147] FastCGI: server 
> "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Apr  9 16:20:14 2009] 
> [info]: <rt-3.8.2-24301-1239294014-662.40-4-0 at seesawnetworks.com> 
> #40/309 - Scrip 4 On Create Notify AdminCcs 
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:301)
> [Thu Apr 09 09:20:15 2009] [error] [client 10.0.0.147] FastCGI: server 
> "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Apr  9 16:20:15 2009] 
> [info]: <rt-3.8.2-24301-1239294014-662.40-4-0 at seesawnetworks.com> sent 
>  Bcc: jyashinsky at seesawnetworks.com 
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:332)
> [Thu Apr 09 09:20:15 2009] [error] [client 10.0.0.147] FastCGI: server 
> "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Apr  9 16:20:15 2009] 
> [info]: Ticket 40 created in queue 'NewTickets' by test_inbound 
> (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)
>
> It seems like there is an error, but I don’t see what the error is?
> The messages seem like info messages, not error messages
>
> Same if I reply or comment on the ticket.  The requestor is not being 
> emailed.
>
> Any assistance would be appreciatied
> Thx
> -jason