[rt-users] passing values on ticket create

prescott at wcoil.com prescott at wcoil.com
Mon Apr 13 08:39:34 EDT 2009

I would like to know if there is a way to pass a custom field value on 
ticket create.
We have a internal billing system and one of the buttons is for a new 
I want to pass the customers account number as a custom field value to the 
create screen in RT.
What is the best way to accomplish this...


-- Kelly PRescott

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