[rt-users] Ticket History Display

[Tom Lahti]

>>> 3.) Stripping out the signatures from emails.  Is it possible?
>> Two options: hack rt-mailgate to strip them before inserting into the
>> database, or make a local Display.html & History.html to display it without
>> the signatures.  The latter is probably "safer" in that if your parsing is
>> wrong, you still have the original data.

After looking at this some more, really all you need is a local copy of
Ticket/Elements/ShowMessageStanza, with customizations added therein to
parse the signature and/or quoted text.

It should be possible the plop them in a <div> that is initially hidden and
offer a control to unhide it, for viewing the original pieces as well
(someone else's idea from an earlier thread when it was quoted text and not
signatures).

-- 
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   Tom Lahti
   BIT Statement LLC

   (425)251-0833 x 117
   http://www.bitstatement.net/
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