[rt-users] search display question

prescott at wcoil.com prescott at wcoil.com
Mon Apr 20 15:22:02 EDT 2009

Where do I look to figure how to do the following:
I have a custom field called account number.
I want to call a rt page to pull up all tickets that have the account 
number = to xxxx
I have created a search and saved it but it has the account number as part 
of the search.
that is to say, I put 16000 as the hard-coded account number.
Where should I look to figure out how to accomplish this.
**Note: I am calling the page from another system which is not rt.

Thanks for any pointers.

-- Kelly PRescott

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