[rt-users] search display question

[prescott at wcoil.com]

REST does do what I want, but I want RT to handle all the display.
I figured out how to just give a url to Results.html and it seems to work 
fine.
Thanks for your information as it helped me to find what I needed.

-- Kelly PRescott


On Mon, 20 Apr 2009, Tom Lahti wrote:

> Date: Mon, 20 Apr 2009 14:13:11 -0700
> From: Tom Lahti <toml at bitstatement.net>
> To: prescott at wcoil.com
> Cc: rt-users at bestpractical.com
> Subject: Re: [rt-users] search display question
> 
> prescott at wcoil.com wrote:
>> I want to call a rt page to pull up all tickets that have the account
>> number = to xxxx
>> I have created a search and saved it but it has the account number as part
>> of the search.
>> that is to say, I put 16000 as the hard-coded account number.
>> Where should I look to figure out how to accomplish this.
>> **Note: I am calling the page from another system which is not rt.
>
> REST interface to the rescue.  See http://wiki.bestpractical.com/view/REST
>
> The URI you want is
>
> /REST/1.0/search/ticket/?query=<query>&orderby=<sort-order>&format=<format>
>
> Replace <query> with your query from the search builder (and parameterize
> your account number).
>
>
>