[rt-users] RT thinks that the ticket has no recipients....

[Gary Greene]

RT version 3.8.1, ExternalAuth version 0.08

I've run into a problem with testing the instance of RT I've installed that the notification emails aren't getting sent. The mail log doesn't list anything being processed, so I checked the httpd error_log, and see the following:

[Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346849-319.5-5-0 at minervan
etworks.com> #5/96 - Scrip 5 On Correspond Notify AdminCcs (/usr/lib/perl5/vendo
r_perl/5.8.8/RT/Action/SendEmail.pm:302)
[Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346849-319.5-5-0 at minervan
etworks.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.8.8
/RT/Interface/Email.pm:338)
[Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346849-737.5-7-0 at minervan
etworks.com> #5/96 - Scrip 7 On Correspond Notify Other Recipients (/usr/lib/per
l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302)
[Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346849-737.5-7-0 at minervan
etworks.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.8.8
/RT/Interface/Email.pm:338)
[Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346850-536.5-6-0 at minervan
etworks.com> #5/96 - Scrip 6 On Correspond Notify Requestors and Ccs (/usr/lib/p
erl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302)
[Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346850-536.5-6-0 at minervan
etworks.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.8.8
/RT/Interface/Email.pm:338)

All users at Minerva Networks have a mail field in their LDAP (AD actually) record since we use Exchange for email. Can someone please shed some light on why this is failing? Thanks.

--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:  (650) 704-6633
Phone: (408) 240-1239