[rt-users] RT thinks that the ticket has no recipients....

[Jo Rhett]

You sent this same message 1.5 hours earlier.  You (likely) didn't get  
a response because you didn't include any specific information.  At  
10k feet it could be anything.  Start at a lower level -- who should  
have gotten mail?  Who shows up on the People tab of the ticket?  If  
there's nobody there...

On Apr 21, 2009, at 3:27 PM, Gary Greene wrote:
> RT version 3.8.1, ExternalAuth version 0.08
>
> I've run into a problem with testing the instance of RT I've  
> installed that the notification emails aren't getting sent. The mail  
> log doesn't list anything being processed, so I checked the httpd  
> error_log, and see the following:
>
> [Tue Apr 21 20:47:30 2009] [info]:  
> <rt-3.8.1-25329-1240346849-319.5-5-0 at minervan
> etworks.com> #5/96 - Scrip 5 On Correspond Notify AdminCcs (/usr/lib/ 
> perl5/vendo
> r_perl/5.8.8/RT/Action/SendEmail.pm:302)
> [Tue Apr 21 20:47:30 2009] [info]:  
> <rt-3.8.1-25329-1240346849-319.5-5-0 at minervan
> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ 
> vendor_perl/5.8.8
> /RT/Interface/Email.pm:338)
> [Tue Apr 21 20:47:30 2009] [info]:  
> <rt-3.8.1-25329-1240346849-737.5-7-0 at minervan
> etworks.com> #5/96 - Scrip 7 On Correspond Notify Other Recipients (/ 
> usr/lib/per
> l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302)
> [Tue Apr 21 20:47:30 2009] [info]:  
> <rt-3.8.1-25329-1240346849-737.5-7-0 at minervan
> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ 
> vendor_perl/5.8.8
> /RT/Interface/Email.pm:338)
> [Tue Apr 21 20:47:30 2009] [info]:  
> <rt-3.8.1-25329-1240346850-536.5-6-0 at minervan
> etworks.com> #5/96 - Scrip 6 On Correspond Notify Requestors and Ccs  
> (/usr/lib/p
> erl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302)
> [Tue Apr 21 20:47:30 2009] [info]:  
> <rt-3.8.1-25329-1240346850-536.5-6-0 at minervan
> etworks.com> No recipients found. Not sending. (/usr/lib/perl5/ 
> vendor_perl/5.8.8
> /RT/Interface/Email.pm:338)
>
> All users at Minerva Networks have a mail field in their LDAP (AD  
> actually) record since we use Exchange for email. Can someone please  
> shed some light on why this is failing? Thanks.
>
> --
> Gary L. Greene, Jr.
> IT Operations
> Minerva Networks, Inc.
> Cell:  (650) 704-6633
> Phone: (408) 240-1239
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-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness