[rt-users] Printing tickets
Jon Baker
jbaker at wgm.us
Thu Apr 23 09:25:52 EDT 2009
Yeah, unfortunately this is the _facilities_ department which means
that you need to keep a pretty low expectation on the tech-savvyness
of the people over there :-) We changed their stylesheet to an older
one which prints better, but I know I personally like the newer look
much better than the older one.
I looked at the code and is there some sort of script that is writing
the <style> tag to the document? I looked at the style information
with some of my firefox tools and notice that there is a bunch of
statically assigned styles that don't exist in the regular source.
The big issue that would be nice is to have control over the size of
the font (so a ticket doesn't take 20 pages to print) and get rid of
the blue background at the top.
On Apr 22, 2009, at 7:22 PM, Tom Lahti wrote:
> Printer driver setting to print in black & white instead of color
> will save
> the ink. Printer driver setting to duplex could save paper. Many
> printers
> have a "multiple page per sheet" driver setting as well. A low tech
> solution, but a quickly implemented one too.
>
> For a plainer, terser rendering, if it were me, I would use the REST
> interface and build my own separate service that takes a login and
> ticket ID
> as input and spits out the ticket in a terse format directly to a
> printer,
> so I can control every aspect of it. Building it into the existing
> web
> interface wouldn't be terribly future proof -- you'd have to revisit
> it
> every time you upgrade RT.
>
> I'm a big fan of keeping customizations _completely_ separate from
> the app
> where possible, so I can upgrade on a whim without fear of horking
> my custom
> stuff.
--
Jon Baker
Information Technology
Willie George Ministries
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656
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