[rt-users] Auditing ticket accesses

[Joop van de Wege]

Flynn, Timothy J wrote:
> I am looking for a way to record when someone views a ticket and log it
> somehow.  I know the url accesses are in apache logs.  I am looking for
> something long term that people could easily see when a ticket was
> accessed, by who, and when.  I was thinking about a scrip to do this to
> record instances to a ticket itself.  Also the RT logfile came to mind
> but it is full of other messages and errors.  Has anyone done something
> similar?
> 
> RT 3.8.2
I'm assuming you're using mysql otherwise if you would be using Oracle 
you could use the auditing functionality of Oracle to audit access to 
your RT tables.

Greetings,

Joop