[rt-users] command by email failing for non RT objects

[slamp slamp]

On Sun, Apr 26, 2009 at 2:52 PM, slamp slamp <slackamp at gmail.com> wrote:
> people sometimes tend to put colons on their e-mail.
>
> for example,
>
> Please see below:
>
> This fails command by email. Is there a way to only define a few sets
> of objects to be parsed by command by email??
>
>
> right now we need to resolve a ticket  via e-mail. so how do i set
> command by email to only parse for "status: whatever"???
>

anyone?