[rt-users] RT 3.6.6 and Branded Queues

Camron W. Fox cwfox at us.fujitsu.com
Tue Apr 28 13:37:50 EDT 2009

Ruslan Zakirov wrote:
> Code in 3.8 is import of the branded queues extension into RT's core.
> There is even script to convert old storage into the new format. I
> made several tests during integration and I'm pretty sure branded
> queues work with RT 3.6.


	Maybe I'm not groking how this should work. I would like to replace the 
[{$rtname} #{$Ticket->id()}] with [{$Ticket->QueueObj->Name} 
#{$Ticket->id()}] in the Subject prefix, but the best I seem to be able 
to get is both when I add "Subject: [{$Ticket->QueueObj->Name} 
#{$Ticket->id()}] {$Ticket->Subject}" to a template.
	Is that the expected behavior with Branded Queues?

Best Regards,

Best Regards,

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu Management Services of America, Inc.
E-mail:		cwfox at us.fujitsu.com

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